Refund Policy
Digital Standards
Welcome to The Extraordinary Everyday Club. All products available through our online store are digital files delivered electronically via download links or email. Because our products are digital and instantly accessible upon purchase, we generally do not offer refunds once a file has been downloaded or the access link has been opened. We encourage all members to review product descriptions carefully before completing a purchase to ensure the digital items meet your specific needs.
Our Exceptions and Terms
While we maintain a strict policy on digital goods, we value your satisfaction and may offer exceptions in limited circumstances. These include accidental duplicate purchases of the exact same item or serious technical issues that prevent you from using the file which our team cannot resolve. If you find yourself in one of these situations, please contact us within 14 days of your purchase. We review every request individually to ensure a fair outcome for both our creators and our club members.
Solving Technical Download Issues
Should you experience any trouble accessing your files, please email our support team immediately with your order details. We aim to review all enquiries and respond within three working days. Our goal is to ensure your digital experience remains extraordinary.